Privacy Policy & Terms

Who we are

This website is operated by Spine Plus Ltd on behalf of its Bow Osteopathy clinic, located at 369a Roman Road, Bow, London E3 5QR. You can contact us by phone on 020 8980 9664 or by email at reception@spineplus.co.uk.

Information we collect

When you use this website we may collect:

• Contact enquiries. If you call, email or submit a contact form, we receive the information you provide (name, phone number, email address, details of your enquiry).
• Usage data. Anonymised analytics about how visitors interact with the site, such as pages viewed, clicks, scroll depth and device type. This data does not identify you personally.
• Technical data. Your IP address, browser type and operating system, collected automatically by our hosting and CDN provider (Cloudflare) for security and performance purposes.

How we use your information

• To respond to your enquiry and arrange appointments.
• To understand how visitors use the site so we can improve it.
• To maintain the security and performance of the website.

We do not sell, rent or share your personal information with third parties for marketing purposes.

Cookies

Cookies are small text files stored on your device when you visit a website. This site uses:

• Essential cookies. Set by Cloudflare for security (bot detection, DDoS protection) and to remember your cookie consent preference. These are necessary for the site to function.
• Analytics cookies. Set by Cloudflare Zaraz to help us understand how visitors use the site. These are only set if you accept analytics cookies via the banner.

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer, or by clearing your browser cookies.

Analytics providers

We use the following services to understand how visitors use this site. All collect anonymised data only and do not identify individuals:

• Lumara Analytics. A privacy-first analytics tool operated by Lumara (the company behind this website). It records page views and basic interaction events without using cookies.
• Cloudflare Zaraz. A consent-gated tag manager used to load additional analytics scripts. Zaraz only runs after you accept analytics cookies via the banner. See Cloudflare's privacy policy.

Your rights

Under UK data protection law (UK GDPR) you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at reception@spineplus.co.uk.

Data retention

Contact enquiry data is retained for as long as necessary to deal with your enquiry and for a reasonable period afterwards. Anonymised analytics data is retained according to the providers' own retention policies.

Third-party links

This site contains links to external websites such as Spine Plus, Google Maps and booking systems. We are not responsible for the privacy practices of those sites.

Terms of use

The content of this website is provided for general information purposes only and does not constitute medical advice. Always seek the guidance of a qualified health professional with any questions regarding a medical condition.

While we make every effort to keep the information on this site accurate and up to date, Spine Plus makes no warranties or representations about the completeness or accuracy of the content.

All content, images and design on this site are the property of Spine Plus Ltd and may not be reproduced without permission.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.